Privacy policy

Last Updated: June 2026

At TuiSnack, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit our website, place an order, create an account, subscribe to our newsletter, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

TuiSnack (Snack Delices')

Legal Form: SAS (Société par Actions Simplifiée)

Registered Office:
1 Rue du Mont Bart
25420 Voujeaucourt
France

SIREN: 838 058 667

SIRET: 838 058 667 00018

VAT Number: FR33838058667

Date of Incorporation: 05 March 2018

Share Capital: €1,200.00

Email: contact@tuisnack.com
Alternative Email: tuisnack@gmail.com

2. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Date of birth (where applicable)
  • Account login information

Payment Information

Payments are processed through secure third-party payment providers.

TuiSnack does not store complete credit card or banking information on its servers.

Payment processors may collect:

  • Billing details
  • Transaction information

Technical Information

When visiting our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Language preferences
  • Referral source
  • Website activity and browsing behavior

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

Order Processing

  • Processing and fulfilling orders
  • Managing deliveries
  • Providing customer support
  • Sending order confirmations
  • Managing returns and refunds

Account Management

  • Creating and maintaining customer accounts
  • Authenticating users
  • Improving customer experience

Communication

We may use your information to:

  • Respond to inquiries
  • Send service-related notifications
  • Provide customer assistance
  • Inform customers about important updates

Marketing

With your consent where required, we may send:

  • Promotional emails
  • Product announcements
  • Discounts and special offers
  • Newsletter communications

You may unsubscribe at any time.

Security and Fraud Prevention

We may process information to:

  • Prevent fraud
  • Detect unauthorized activity
  • Protect our website and customers
  • Enforce our legal rights

4. Legal Basis for Processing

Where applicable under the General Data Protection Regulation (GDPR), we process personal data based on:

  • Contractual necessity
  • Legal obligations
  • Legitimate business interests
  • Customer consent

5. Cookies and Tracking Technologies

TuiSnack uses cookies and similar technologies to improve user experience.

Cookies may be used to:

  • Remember user preferences
  • Maintain shopping cart sessions
  • Analyze website traffic
  • Improve website performance
  • Support marketing activities

Customers may disable cookies through their browser settings, although certain website features may not function properly.

6. Data Sharing

TuiSnack does not sell personal information.

However, information may be shared with trusted third parties when necessary to provide our services.

These may include:

Payment Providers

To process transactions securely.

Shipping and Logistics Providers

To deliver customer orders.

Website Service Providers

To host, operate, and maintain our website.

Legal Authorities

When required by law or to protect our rights and interests.

7. International Transfers

Because TuiSnack sells products internationally, personal information may occasionally be processed or transferred outside the European Economic Area (EEA).

Where such transfers occur, appropriate safeguards will be implemented in accordance with applicable data protection laws.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Meet legal obligations
  • Resolve disputes
  • Prevent fraud
  • Maintain business records

Retention periods may vary depending on legal and operational requirements.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Misuse
  • Loss or destruction

Despite these efforts, no method of transmission or storage can be guaranteed to be completely secure.

10. Your Rights

Depending on your location and applicable laws, you may have the right to:

Access

Request a copy of your personal information.

Correction

Request correction of inaccurate data.

Deletion

Request deletion of personal information under certain circumstances.

Restriction

Request limitations on data processing.

Portability

Request transfer of your personal data.

Objection

Object to certain processing activities.

Withdrawal of Consent

Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

11. Children's Privacy

TuiSnack does not knowingly collect personal information from children under the age required by applicable law.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites.

TuiSnack is not responsible for the privacy practices, content, or security of external websites.

Customers are encouraged to review the privacy policies of any third-party services they access.

13. Marketing Communications

Customers who subscribe to our marketing communications may receive:

  • Promotional emails
  • Product updates
  • Exclusive offers
  • New product announcements

You may unsubscribe at any time by using the unsubscribe link included in our communications or by contacting us directly.

14. GDPR Compliance

For customers located within the European Union, TuiSnack complies with applicable provisions of the General Data Protection Regulation (GDPR).

Customers have the right to lodge a complaint with their local data protection authority if they believe their personal information has been processed unlawfully.

In France, complaints may be submitted to the Commission Nationale de l'Informatique et des Libertés (CNIL).

15. Changes to This Privacy Policy

TuiSnack reserves the right to modify this Privacy Policy at any time.

Any updates will be published on our website with a revised "Last Updated" date.

Continued use of our services following any modification constitutes acceptance of the updated Privacy Policy.

16. Contact Information

For questions regarding this Privacy Policy or the processing of your personal information, please contact:

TuiSnack (Snack Delices')
1 Rue du Mont Bart
25420 Voujeaucourt
France

Email: contact@tuisnack.com
Alternative Email: tuisnack@gmail.com

We will make reasonable efforts to respond to all privacy-related inquiries promptly and professionally.

By using the TuiSnack website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.