Shipping policy

Last Updated: June 2026

At TuiSnack, we are committed to delivering your favorite snacks, drinks, and specialty products as quickly and efficiently as possible.

This Shipping Policy explains our order processing times, delivery methods, estimated transit times, shipping responsibilities, and other important information regarding the shipment of orders placed through our website.

By placing an order with TuiSnack, you agree to the terms outlined in this Shipping Policy.

1. Company Information

TuiSnack (Snack Delices')

Legal Form: SAS (Société par Actions Simplifiée)

Registered Office:
1 Rue du Mont Bart
25420 Voujeaucourt
France

SIREN: 838 058 667

SIRET: 838 058 667 00018

VAT Number: FR33838058667

Email: contact@tuisnack.com

Alternative Email: tuisnack@gmail.com

2. Order Processing Time

All orders are subject to a processing and preparation period before shipment.

Our standard processing time is:

1 to 2 business days

During this period, our team will:

  • Verify order details
  • Prepare products
  • Perform quality checks
  • Securely package items
  • Generate shipping documentation

Processing times may be extended during:

  • Peak sales periods
  • Public holidays
  • Exceptional demand
  • Inventory verification procedures
  • Events beyond our reasonable control

Business days exclude weekends and public holidays.

3. Shipping Destinations

TuiSnack ships to:

  • France
  • European Union countries
  • Most international destinations worldwide

Shipping availability may vary depending on carrier restrictions and local regulations.

4. France Shipping

Standard Delivery

Carriers:

  • Colissimo
  • Mondial Relay

Estimated transit time:

4 to 8 business days

Express Delivery

Carrier:

  • Chronopost

Estimated transit time:

2 to 6 business days

5. Europe Shipping

Standard Delivery

Carriers:

  • DHL
  • UPS
  • Mondial Relay

Estimated transit time:

6 to 9 business days

Express Delivery

Carriers:

  • DHL
  • UPS

Estimated transit time:

3 to 7 business days

6. International Shipping

Standard Delivery

Carriers:

  • DHL
  • UPS

Estimated transit time:

7 to 14 business days

Express Delivery

Carriers:

  • DHL
  • UPS

Estimated transit time:

4 to 9 business days

7. Delivery Estimates

All delivery times provided by TuiSnack are estimates only.

Actual delivery times may vary due to:

  • Carrier operations
  • Customs inspections
  • Weather conditions
  • Transportation disruptions
  • National holidays
  • Local delivery constraints
  • Unexpected logistical events

Delivery estimates are not guaranteed unless explicitly stated by the shipping carrier.

8. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking information
  • Carrier details
  • Shipment status updates (where available)

Customers are responsible for monitoring tracking updates after shipment.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

TuiSnack shall not be responsible for delays, losses, or additional costs resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Incorrect postal codes
  • Incorrect recipient information

Additional shipping fees may apply if a package must be reshipped.

10. Lost Packages

A package may be considered lost if tracking information confirms that it has not been delivered within a reasonable period beyond the estimated delivery timeframe.

In such cases:

  • An investigation may be opened with the carrier
  • Customers may be asked to provide additional information
  • Resolution may require carrier confirmation

Replacement or refund eligibility will be evaluated on a case-by-case basis.

11. Damaged Deliveries

If a package arrives visibly damaged, customers should:

  1. Photograph the package immediately.
  2. Photograph the shipping label.
  3. Photograph the damaged products.
  4. Contact TuiSnack within 48 hours of delivery.

Failure to report shipping damage promptly may affect claim eligibility.

12. Refused Deliveries

If a shipment is refused by the customer without valid reason:

  • Original shipping costs may not be refunded
  • Return shipping costs may be deducted from any refund
  • Additional handling fees may apply where permitted by law

13. Force Majeure

TuiSnack shall not be held liable for shipping delays caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Extreme weather
  • Government restrictions
  • Customs delays
  • Labor strikes
  • Carrier disruptions
  • Public emergencies
  • Cybersecurity incidents

14. Limitation of Liability

Once a package has been transferred to the shipping carrier, TuiSnack's responsibility is limited to the obligations imposed by applicable law.

We shall not be liable for:

  • Carrier delays
  • Customs processing times
  • Indirect losses
  • Consequential damages
  • Missed delivery expectations

15. Contact Information

For any shipping-related questions, please contact:

TuiSnack (Snack Delices')
1 Rue du Mont Bart
25420 Voujeaucourt
France

Email: contact@tuisnack.com

Alternative Email: tuisnack@gmail.com

Our customer support team will be happy to assist you with any shipping inquiries.

16. Acceptance of This Policy

By placing an order with TuiSnack, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

TuiSnack reserves the right to modify this Shipping Policy at any time without prior notice. The version published on our website at the time of purchase shall apply to the relevant order.