Terms of service

Last Updated: June 2026

Welcome to TuiSnack. These Terms of Service govern your access to and use of the TuiSnack website, products, services, and related content.

By accessing our website or placing an order, you agree to be legally bound by these Terms of Service. If you do not agree with these terms, you should not use our website or services.

1. Company Information

TuiSnack (Snack Delices')

Legal Form: SAS (Société par Actions Simplifiée)

Registered Office:
1 Rue du Mont Bart
25420 Voujeaucourt
France

SIREN: 838 058 667

SIRET: 838 058 667 00018

VAT Number: FR33838058667

Date of Incorporation: 05 March 2018

Share Capital: €1,200.00

Email: contact@tuisnack.com
Alternative Email: tuisnack@gmail.com

2. Acceptance of Terms

By using the TuiSnack website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service, our Privacy Policy, and our Return & Refund Policy.

If you do not agree with these terms, you must discontinue use of the website immediately.

3. Eligibility

To use our services and place orders, you must:

  • Be at least 18 years old, or the legal age of majority in your jurisdiction;
  • Have the legal capacity to enter into binding agreements;
  • Provide accurate and complete information when creating an account or placing an order.

We reserve the right to refuse service where eligibility requirements are not met.

4. Products and Availability

TuiSnack specializes in imported snacks, beverages, confectionery products, and related food items.

All products are subject to availability.

We reserve the right to:

  • Limit quantities purchased;
  • Discontinue products at any time;
  • Modify product selections;
  • Refuse orders where inventory errors occur.

Product images are provided for illustrative purposes only. Packaging, ingredients, and labeling may vary depending on country of origin and manufacturer updates.

5. Pricing

All prices displayed on the website are shown in the currency indicated at checkout.

TuiSnack reserves the right to:

  • Change prices at any time;
  • Correct pricing errors;
  • Cancel orders affected by obvious pricing mistakes.

Customers will always be informed before being charged for any corrected pricing.

6. Orders

An order is considered accepted only once payment has been successfully processed and a confirmation has been issued.

TuiSnack reserves the right to refuse, cancel, or limit orders for reasons including but not limited to:

  • Suspected fraud;
  • Incorrect pricing;
  • Product unavailability;
  • Violation of these Terms;
  • Payment authorization failure.

7. Payments

Customers agree to provide valid payment information.

Payments may be processed through third-party payment providers.

TuiSnack does not store full credit card information.

We reserve the right to suspend or cancel orders where payment cannot be verified.

8. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

TuiSnack is not responsible for delays caused by:

  • Shipping carriers;
  • Customs authorities;
  • Weather conditions;
  • Transportation disruptions;
  • Events beyond our reasonable control.

Risk of loss and ownership transfer to the customer upon delivery.

9. International Orders

Customers are responsible for ensuring that products may legally be imported into their country.

TuiSnack is not responsible for:

  • Customs delays;
  • Import restrictions;
  • Additional taxes or duties;
  • Product seizures by customs authorities.

Any customs fees, import taxes, or local charges remain the responsibility of the customer unless otherwise stated.

10. Product Information

We strive to provide accurate product descriptions.

However, TuiSnack does not guarantee that:

  • Product descriptions are error-free;
  • Ingredient lists are always up to date;
  • Nutritional information remains unchanged.

Manufacturers may modify recipes, ingredients, or packaging without notice.

Customers with allergies or dietary restrictions should carefully review product labels before consumption.

11. Intellectual Property

All content available on the TuiSnack website, including but not limited to:

  • Logos;
  • Branding;
  • Product photography;
  • Graphics;
  • Text;
  • Designs;
  • Website layout;

is the property of TuiSnack or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written authorization.

12. User Accounts

Customers are responsible for maintaining the confidentiality of their account credentials.

You agree to:

  • Keep login information secure;
  • Notify us immediately of unauthorized account activity;
  • Ensure information remains accurate and current.

TuiSnack shall not be liable for losses resulting from unauthorized access caused by customer negligence.

13. Prohibited Activities

Users may not:

  • Violate any applicable laws;
  • Engage in fraudulent activity;
  • Attempt to interfere with website functionality;
  • Upload malicious software or harmful code;
  • Impersonate another individual or entity;
  • Abuse promotions, discounts, or refund policies;
  • Use automated systems to access the website without authorization.

Violation of these rules may result in account suspension or termination.

14. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Customers should review that policy before making a purchase.

By placing an order, customers acknowledge acceptance of the applicable return conditions.

15. Disclaimer of Warranties

To the fullest extent permitted by law, the TuiSnack website and services are provided on an "as is" and "as available" basis.

TuiSnack makes no warranties regarding:

  • Continuous website availability;
  • Error-free operation;
  • Compatibility with all devices;
  • Uninterrupted service.

16. Limitation of Liability

To the maximum extent permitted by applicable law, TuiSnack shall not be liable for:

  • Indirect damages;
  • Consequential damages;
  • Loss of profits;
  • Loss of data;
  • Business interruption;
  • Delays caused by third parties.

Our total liability shall never exceed the amount paid by the customer for the relevant order giving rise to the claim.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.

17. Force Majeure

TuiSnack shall not be held responsible for delays or failures resulting from circumstances beyond its reasonable control, including:

  • Natural disasters;
  • War;
  • Government actions;
  • Epidemics or pandemics;
  • Carrier disruptions;
  • Power failures;
  • Cyberattacks.

18. Termination

We reserve the right to suspend or terminate access to our website or services at any time if we reasonably believe a user has violated these Terms or engaged in unlawful activity.

Termination shall not affect any rights or obligations accrued prior to termination.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of France.

Any dispute arising from the use of our services shall be subject to the jurisdiction of the competent courts of France, unless otherwise required by mandatory consumer protection laws.

20. Changes to These Terms

TuiSnack reserves the right to modify these Terms of Service at any time.

Updated versions will be posted on the website with a revised effective date.

Continued use of the website following any modification constitutes acceptance of the updated Terms.

21. Contact Information

For any questions regarding these Terms of Service, please contact:

TuiSnack (Snack Delices')
1 Rue du Mont Bart
25420 Voujeaucourt
France

Email: contact@tuisnack.com
Alternative Email: tuisnack@gmail.com

We will make reasonable efforts to respond to all inquiries promptly.

By accessing or using TuiSnack, you acknowledge that you have read, understood, and agreed to these Terms of Service.